❓ Help Center

yourbet Frequently Asked Questions

Everything you need to know about playing on yourbet – from signing up and depositing via GCash, to withdrawals, bingo rules, slot mechanics, and responsible gaming. If you can't find your answer here, our 24/7 support team is always ready to help.

60+
FAQ Topics Covered
24/7
Live Support Available
₱20
Minimum Deposit
21+
Age Requirement
🙋 Account & Registration
💳 Deposits & Payments
💸 Withdrawals
🎮 Games
🎁 Bonuses & Promos
🛡️ Responsible Gaming
🔧 Technical Support

Registering on yourbet is quick and straightforward. Click the yourbet Login link in the navigation menu and select "Create Account." You'll need to provide your mobile number, a secure password, your full name as it appears on your government-issued ID, and your date of birth. yourbet requires all players to be 21 years of age or older in compliance with Philippine gambling laws and PAGCOR regulations. Once you submit your registration, a one-time PIN (OTP) will be sent to your mobile number for verification. After verifying your number, your account will be active and ready to use.

yourbet is required by PAGCOR and the Anti-Money Laundering Council (AMLC) to verify the identity of all players before processing withdrawals. Accepted government-issued IDs include:
  • Philippine Passport
  • SSS / GSIS ID
  • PhilHealth ID
  • Driver's License
  • Voter's ID / COMELEC ID
  • Philippine National ID (PhilSys)
  • PRC ID
Upload a clear photo or scan of your ID along with a selfie holding the ID. KYC verification is typically completed within 24 hours on business days.

No. yourbet strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of the yourbet Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" option on the login page or contact yourbet support via live chat.

Visit the yourbet Login page and click "Forgot Password." Enter your registered mobile number and yourbet will send an OTP to that number. Enter the OTP, then set a new password. Your new password must be at least 8 characters long and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact yourbet support via live chat with your KYC documents ready for identity verification.

yourbet is a PAGCOR-licensed platform primarily serving Filipino players in the Philippines. Access from certain jurisdictions outside the Philippines may be restricted in accordance with local gambling laws. It is the player's responsibility to ensure that online gambling is legal in their jurisdiction before registering. yourbet reserves the right to restrict or close accounts from prohibited jurisdictions.

The minimum deposit on yourbet is ₱20. This makes yourbet one of the most accessible online gaming platforms in the Philippines, allowing players from all walks of life – from Manila to Mindanao – to enjoy bingo, slots, and live dealer games without a large upfront commitment. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification steps in compliance with AMLC regulations.

yourbet supports the most popular payment methods used by Filipino players:
  • GCash – Instant deposits and withdrawals, the most popular method among yourbet players.
  • PayMaya (Maya) – Fast and reliable e-wallet deposits.
  • BPI Online Banking – Bank transfer via BPI's online banking portal.
  • BDO Online Banking – Bank transfer via BDO's online banking portal.
  • Metrobank Online Banking – Bank transfer via Metrobank's online portal.
All payment methods are processed securely. yourbet does not store your banking credentials.

GCash deposits to yourbet are processed instantly in most cases. Your yourbet account balance should reflect the deposited amount within a few seconds to a maximum of 5 minutes. If your GCash deposit has not reflected after 10 minutes, please contact yourbet support via live chat with your GCash transaction reference number. Do not attempt to deposit again until the issue is resolved to avoid duplicate charges.

yourbet does not charge any fees for deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. yourbet recommends checking your payment provider's fee schedule before making a deposit. Any fees charged by your payment provider are outside yourbet's control and cannot be refunded.

To withdraw from yourbet, log in to your account and navigate to the "Withdraw" section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Withdrawals require a fully verified (KYC-approved) account. If your account is not yet verified, complete the KYC process first before submitting a withdrawal request.

yourbet processes GCash withdrawals within 15 minutes to 2 hours for verified accounts during normal operating hours. yourbet is proud to offer some of the fastest GCash payout speeds among PAGCOR-licensed online gaming platforms in the Philippines. Bank transfer withdrawals may take 1–3 business days depending on your bank's processing times.

The minimum withdrawal amount on yourbet is ₱100. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may require additional documentation in compliance with AMLC reporting requirements. yourbet recommends keeping your KYC documents up to date to avoid delays on large withdrawal requests.

Common reasons for a delayed yourbet withdrawal include:
  • Your KYC verification is incomplete or pending review.
  • The withdrawal amount triggers an AMLC compliance review.
  • There is an active bonus with an unmet wagering requirement attached to your balance.
  • Your GCash or bank account details do not match your registered yourbet name.
  • The withdrawal was submitted outside of yourbet's processing hours.
If your withdrawal has been pending for more than 4 hours, contact yourbet support via live chat with your transaction reference number.

yourbet offers a wide range of online casino and gaming options for Filipino players:
  • Bingo – Classic and themed bingo rooms with real-time draws.
  • Slots – Hundreds of slot titles from leading game providers.
  • Blackjack – Classic and live dealer blackjack tables.
  • Ocean Phoenix – Popular fish shooting and arcade-style games.
  • Live Dealer Games – Roulette, baccarat, and more via yourbet Casino.
  • Sports Betting – PBA, NBA, UFC, boxing, and international football.
  • Sabong – Online cockfighting available to eligible players.
New games are added regularly. Check the yourbet Casino page for the latest additions.

Yes. All games on yourbet use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. yourbet's game providers are required to hold valid certifications from recognized testing laboratories. Live dealer games are streamed in real time from licensed studios, ensuring complete transparency. yourbet operates under PAGCOR's regulatory framework, which includes ongoing compliance audits of all gaming products offered on the platform.

Absolutely. yourbet is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser – no app download required. The yourbet mobile experience is designed to be smooth and responsive, whether you're playing bingo on your lunch break in Makati, spinning slots in Cebu, or watching a live dealer game from Davao. For the best experience, use an updated version of Chrome or Safari on your mobile device.

yourbet regularly offers promotions for both new and existing players, including welcome deposit bonuses, free bingo tickets, free spins on selected slots, reload bonuses, and cashback offers. Specific bonus terms – including minimum deposit requirements, wagering requirements, eligible games, and expiry dates – are published on the yourbet promotions page and in the Terms & Conditions. Bonuses are subject to change without prior notice.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. For example, a ₱100 bonus with a 10x wagering requirement means you must place a total of ₱1,000 in bets using the bonus before you can withdraw. Wagering requirements vary by promotion. Always read the specific bonus terms before claiming any yourbet promotion.

Bonuses may be cancelled or forfeited for the following reasons:
  • The bonus expired before the wagering requirement was met.
  • A withdrawal was requested before the wagering requirement was completed.
  • The bonus was used on games not eligible for that specific promotion.
  • A violation of the yourbet Terms & Conditions was detected on the account.
  • Multiple accounts were detected (bonus abuse).
If you believe your bonus was cancelled in error, contact yourbet support via live chat within 48 hours of the cancellation.

The minimum age to play on yourbet is 21 years old. This is a strict legal requirement under Philippine gambling laws and PAGCOR regulations. yourbet verifies the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and reported to PAGCOR. If you are under 21, please do not attempt to register on yourbet.

yourbet offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. To activate self-exclusion, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period and confirm. Self-exclusion takes effect immediately. You can also request self-exclusion by emailing [email protected] with the subject "Self-Exclusion Request." For more details, visit the Responsible Gaming page.

Yes. yourbet provides a full suite of responsible gaming tools including daily, weekly, and monthly deposit limits, session time limits, reality check reminders, and cooling-off periods. These tools are available free of charge to all yourbet account holders via the Responsible Gaming section in Account Settings. Deposit limits take effect immediately when reduced. Increases to deposit limits require a 7-day cooling-off period. Visit the Responsible Gaming page to learn more.

If yourbet is not loading, try the following steps:
  • Clear your browser cache and cookies, then reload the page.
  • Try a different browser (Chrome, Firefox, or Safari).
  • Check your internet connection – try switching between mobile data and Wi-Fi.
  • Disable any VPN or proxy you may be using, as these can interfere with access.
  • Check if your ISP is blocking the yourbet domain – some Philippine ISPs may require DNS changes.
If the issue persists, contact yourbet support via live chat from a device that can access the site, or email [email protected].

yourbet's gaming platform is designed to handle disconnections gracefully. If a game freezes or your connection drops mid-round, the game server records the state of your bet at the time of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If a bet was placed but the round result was not recorded due to a technical error, yourbet's support team will investigate and resolve the issue based on server logs. Contact support with the game name, approximate time, and bet amount.

yourbet customer support is available 24 hours a day, 7 days a week via live chat inside your account dashboard. For non-urgent inquiries, you can also reach the yourbet support team by email at [email protected]. Email responses are typically provided within 4–8 hours. yourbet does not currently offer phone support. For the fastest response, use the live chat feature inside your yourbet account.
Why yourbet

What Makes yourbet Different

Still on the fence? Here's why millions of Filipino players trust yourbet for their online gaming.

⚡
Fastest GCash Payouts

yourbet processes GCash withdrawals in as little as 15 minutes for verified accounts – the fastest payout speed among PAGCOR-licensed platforms in the Philippines.

₱
₱20 Minimum Deposit

Start playing bingo, slots, and live dealer games with just ₱20. yourbet is built for every Filipino player, not just high rollers. Accessible gaming for everyone.

🛡️
PAGCOR Licensed

yourbet operates under a valid PAGCOR license, ensuring your funds are protected and all games are fair, audited, and compliant with Philippine gaming regulations.

🎮
Hundreds of Games

From bingo and slots to live blackjack, Ocean Phoenix, sports betting, and sabong – yourbet has the widest game selection of any PAGCOR-licensed online platform.

📱
Mobile-First Design

Play on any device, anywhere in the Philippines. yourbet's mobile-optimized platform works seamlessly on Android and iOS – no app download needed.

💬
24/7 Live Support

yourbet's support team is available around the clock via live chat. Whether you're in Manila, Cebu, or Davao, help is always just a message away.

🤔

Still Have Questions?

Can't find what you're looking for in the yourbet FAQ? Our support team is online 24/7 and ready to help with any question – from account issues to game rules to payment problems. You can also check the Responsible Gaming page or the Terms & Conditions for detailed policy information.

Email us at: [email protected]  |  Live chat available inside your yourbet account dashboard.

Ready to Play?

Join yourbet Today

The Philippines' most trusted online casino is waiting for you. Deposit from just ₱20, claim your welcome bonus, and start playing bingo, slots, and live dealer games right now. Must be 21 years or older to play.

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⚠️ Gambling involves risk. Play responsibly. 21+ only. PAGCOR licensed.